Support

A problem, a question, an idea? Write to us — we answer.

For a bug, three things save a lot of time: your phone model, the app version (Settings → About), and what you were doing right before it broke.

Frequently asked questions

The rest timer doesn't ring when the screen is locked

Check that notifications are allowed for SETR in your phone's settings, and that no Focus or Do Not Disturb mode is on. On iOS, also check that Live Activities are allowed: Settings → SETR → Live Activities.

My data disappeared after switching phones

Your sets, cycles and settings are tied to your account, not to the device. Sign back in with the same method you signed up with — Sign in with Apple, Google, or your email address and password. An Apple account and a Google account create two separate SETR accounts, even with the same email address.

Apple's “Hide My Email”: how do we find you?

Your account is identified by your Apple account, not by the address. Sign back in with Sign in with Apple and everything will be there. If you write to us from another address about your account, though, say so: we can't connect the two on our own.

I forgot my password

On the sign-in screen, tap “Forgot password?”: you'll get a code by email to enter in the app, then you choose your new password. No email after a few minutes? Check your spam folder, or write to contact@setr.app from your account's address.

An exercise is missing, or a description is wrong

Report it to contact@setr.app with the exercise name. The library has 3,215 entries, so some mistakes may remain.

How do I export my data?

Email privacy@setr.app from your account's address: you'll receive a readable copy of all your data within 30 days, as required by the GDPR.

How do I delete my account?

From the app, in Settings. A web procedure is also available.

Is the app paid?

SETR works on a subscription. The exact price and length of each plan are shown on the App Store and Google Play, and in the app, before any payment.

The subscription is billed by Apple or Google, never directly by SETR, and renews automatically until you cancel it. You can cancel at any time from your Apple or Google account settings — access stays active until the end of the period you've already paid for. See the terms of use for details.